Every shopper, one record
WhatsApp chats, calls, form enquiries and campaign responses sit on one customer timeline.
The problem
High-intent shoppers ask a question, wait, and buy somewhere else.
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01
Pre-purchase questions go unanswered. Shoppers asking about size, fit, specs or delivery on WhatsApp or phone wait hours for a reply.
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02
Bulk and B2B enquiries need a salesperson. Corporate gifting, wholesale and high-value orders get lost in the support inbox.
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03
Campaigns run on separate tools. WhatsApp, email and SMS sit on different platforms with no shared customer view.
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04
Failed messages are invisible. Undelivered broadcasts mean lost sales nobody notices.
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05
One-time buyers stay one-time. Lapsed customers are rarely brought back with a timely offer.
How MetroSales.ai solves it
Everything your team needs, in one platform.
WhatsApp, email and SMS campaigns from one console
Build templates, get WhatsApp templates Meta-approved, and schedule or broadcast launches, sales and restock alerts.
Retarget messages that did not land
Failed deliveries are retargeted automatically, and email delivery and open tracking show what is working.
A WhatsApp number per brand or store
Run each brand, category or region on its own WhatsApp Business Account under one login.
Bulk and B2B enquiries go to sales
Route enquiries by order value, category, region or source to the right sales or key-account team.
Calls answered around the clock
An AI voice agent answers sales calls after hours, captures what the shopper wants and sets up the follow-up.
AI calls for high-value follow-ups
AI outbound calling reaches enquiry lists, gauges interest and hands serious buyers to your team.
Automated follow-up journeys
Timed and event-based WhatsApp messages keep enquiries warm until the order is placed.
Win back lapsed buyers
When an inactive or lost customer responds to a campaign, they move to a rep for a personal offer.
Smarter sales conversations
AI summarises each call, reads sentiment and suggests the next step, while Marvis keeps every lead card current.
Campaign and sales reporting
Report enquiries, campaign responses and conversions by channel, brand, category and rep.
The lead journey
From first enquiry to closed deal.
Step 1 of 6
Capture
A shopper messages your brand's WhatsApp number asking about bulk pricing.
Step 2 of 6
Route
The enquiry goes to the B2B sales team for that category.
Step 3 of 6
Engage
A rep calls, understands quantities and shares a catalogue on WhatsApp.
Step 4 of 6
Nurture
Follow-up messages and offers go out automatically until the order is confirmed.
Step 5 of 6
Convert
Marvis keeps the deal moving, and the buyer joins your repeat-purchase campaigns.
Step 6 of 6
Measure
Reports show revenue drivers by channel, campaign and rep.
Built for your team
One platform, a view for every role.
Founders and growth heads
Campaign and sales performance across every channel and brand.
Sales and CX managers
Call recordings, live coaching and fair distribution of enquiries.
Sales and CX reps
One screen for WhatsApp, calls and email, with AI notes after every call.
FAQs
Questions from ecommerce teams.
Something else on your mind? Talk to our team.
Yes. Create templates, submit them for Meta approval inside the platform, and schedule or broadcast to targeted audiences.
MetroCampaigns retargets failed messages automatically, so more customers receive your offer.
Yes. Multi-WABA runs each brand on its own account, with its own name and templates, under one login.
Yes. Workflow rules route these enquiries to a dedicated sales team with their own follow-up journeys.
No. You can start with campaigns and calling and add more as you grow.
Other industries
Book a demo
Turn conversations into orders.
See MetroSales.ai set up for your brand in a live demo.