One record per patient enquiry
Website, ad, call, WhatsApp and walk-in enquiries land on one timeline with every interaction attached.
The problem
Patients who do not get a quick, clear answer book elsewhere.
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01
Enquiries peak when the desk is closed. Patients research and call in the evening and on weekends.
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02
Many departments, one front desk. Enquiries for cardiology, IVF, dental or diagnostics need the right coordinator, not a general queue.
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03
Consultations do not become treatments. Patients who need surgery, packages or follow-up visits drift away without reminders.
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04
Multiple centres, no single view. Management cannot see which centre, doctor team or source brings patients in.
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05
Walk-in conversations go unrecorded. Front-desk counselling is never logged, so follow-up depends on memory.
How MetroSales.ai solves it
Everything your team needs, in one platform.
The right department, instantly
Route each enquiry by speciality, treatment, centre, city or language to the right patient coordinator.
Coordinators always on duty
Enquiries go only to coordinators on shift, across rotating schedules and holidays.
After-hours calls answered
An AI voice agent answers evening and weekend calls, notes the patient's requirement and preferred centre, and sets up the coordinator's callback.
Front-desk counselling, on record
Coordinators log walk-in consultations and counselling at each centre, and footfall shows live.
A WhatsApp number per centre or speciality
Run each hospital, clinic or speciality on its own WhatsApp Business Account under one login.
Reminders that bring patients back
Automated WhatsApp reminders for appointments, reports and follow-up visits as the enquiry moves through each stage.
Health camp and package campaigns
Send check-up packages, camp invites and awareness messages on WhatsApp, email and SMS.
Quality on every call
Record every call, listen live and whisper guidance to new coordinators.
Clear notes for the next conversation
AI summarises each call, reads sentiment and suggests the next step for the coordinator.
Bring back patients who paused
A patient who did not proceed and later responds to a campaign returns to a coordinator automatically.
Centre and source reporting
Report enquiries, consultations and conversions by centre, speciality, source and coordinator.
The lead journey
From first enquiry to closed deal.
Step 1 of 6
Capture
A patient calls at 9 PM about a knee replacement consultation.
Step 2 of 6
Route
The enquiry goes to the on-shift orthopaedics coordinator at the nearest centre.
Step 3 of 6
Engage
The coordinator, or the AI agent after hours, captures the requirement and shares appointment options on WhatsApp.
Step 4 of 6
Nurture
Automated reminders cover the consultation, reports and next steps.
Step 5 of 6
Convert
Marvis keeps the patient journey moving from consultation to treatment.
Step 6 of 6
Measure
Management sees conversions by centre, speciality and source.
Built for your team
One platform, a view for every role.
Hospital and clinic leadership
Enquiry-to-treatment numbers by centre, speciality and source.
Patient relations managers
Call quality, coaching and shift-aware assignment.
Patient coordinators
One screen for calls, WhatsApp and visit notes, with AI summaries after every call.
FAQs
Questions from healthcare teams.
Something else on your mind? Talk to our team.
No. It answers basic queries, captures the patient's requirement and arranges a callback from your team.
Yes. Assignment rules can use speciality, treatment, centre, city or any custom field.
Yes. Multi-WABA runs each centre or speciality on its own account under one login.
Yes. Drip journeys send WhatsApp reminders automatically at each stage.
Yes. MetroInsight Builder reports conversions by source, centre and speciality, and can be scheduled for management.
Other industries
Book a demo
Answer every patient. Follow through on every consultation.
See MetroSales.ai set up for your hospital or clinic in a live demo.