Challenges
- Excessive operational costs for telephony infrastructure
- Lead handling issues — existing ERP did not support automations
- Lower site visits relative to the number of enquiries received
- Lack of automations and timely follow-ups leading to lead drop-off
- Issues placing outbound calls effectively from the website
Solutions implemented
- Implemented On-Premise PRI with GSM Gateway solution — cost-effective and significantly increased call answer rates
- Configured automations to reduce new lead turnaround time and capture and nurture leads faster
- Implemented custom workflows and report generation to facilitate smooth lead handling
- End-to-end implementation covering all business processes across the sales cycle
Results achieved
- 20%+ increase in site visits and in-person prospect meetings
- Significant reduction in telephony operational costs
- Automated follow-up sequences eliminated manual lead nurturing delays
- Custom reports provided real-time visibility into lead pipeline and conversion stages
To create functionally efficient, best quality, landmark buildings to fulfil the needs of society.
Company vision