Challenges
- Excessive operational costs for telephony
- Connectivity issues leading to loss of site visits and bookings
- High turnaround time — team took 4–5 hours to respond to new enquiries
- Scalability limitations due to lack of customisation hampered business processes
Solutions implemented
- Implemented On-Premise PRI service for the pre-sales team
- Resolved connectivity issues with stable On-Premise PRI infrastructure
- Configured automations to reduce new lead turnaround time from 4 hours to under 10 minutes
- Implemented custom workflows for ticket management, CP management and token management
- Developed custom reports and automated email updates for daily and monthly source and conversion analysis
- End-to-end implementation covering all business processes
Results achieved
- Lead turnaround time reduced from 4 hours to under 10 minutes
- Connectivity issues fully resolved — zero dropped enquiries
- Custom workflows eliminated process bottlenecks at scale
- Automated reporting replaced manual analysis across all business units
To consistently deliver quality real estate developments that create lasting value for residents and investors alike.
Company vision